Terms & Conditions

These terms and conditions govern the provision of advisory services by Suria Insight, a consulting practice registered and operating in Malaysia. References to "we," "us," or "Suria Insight" are references to this practice. References to "you" or "the client" are to the individual or entity that engages our services.

By requesting an engagement, signing a letter of engagement, or making payment for services, you indicate that you have read and accept these terms. Where a formal letter of engagement is issued, that letter takes precedence over these terms in the event of any inconsistency.

These terms apply to all three of our current service offerings: the Annual Operating Review, the Pre-Investment Diligence Companion, and the Sole-Founder Sounding Session, unless specific arrangements are agreed otherwise in writing.

Suria Insight provides business advisory services to owners, directors, and senior principals of privately held firms. Our work is advisory in nature. We do not hold ourselves out as legal counsel, licensed accountants, or regulated financial advisers, and nothing we communicate should be construed as advice of that character.

The scope of each engagement is described in the letter of engagement or, where no such letter is issued, in written confirmation exchanged by email prior to commencement. We ask that you read this confirmation carefully and raise any questions before the engagement begins.

We reserve the right to decline an engagement where we conclude that there is a material conflict of interest, that the scope of the proposed work falls outside our competence, or that we are otherwise unable to serve the client's interests with the care they deserve.

Advisory services involve judgment and interpretation, and outcomes are not susceptible to the same precision as technical work. We commit to bringing our considered view to each engagement; we do not commit to any particular outcome or result.

Our current fee schedule is as follows:

Fees are quoted and invoiced in Malaysian Ringgit (MYR). Unless otherwise agreed, payment is due within fourteen days of invoice. For the Sole-Founder Sounding Session, the monthly fee is invoiced at the start of each calendar month and is due before the session for that month takes place.

We do not apply charges for reasonable expenses incurred in connection with an engagement unless these are agreed in advance and itemised. Travel to on-site sessions within Kuala Lumpur is included within the stated fee. Travel beyond Klang Valley may be agreed separately.

We may review our fee schedule from time to time. Any revision will be communicated to existing clients with reasonable notice and will not apply to engagements already in progress.

We regard the information shared with us during an engagement as confidential. We will not disclose your business information, financial details, or the substance of our discussions to any third party without your prior written consent, except where we are required to do so by law.

This obligation of confidentiality extends to all members of the Suria Insight practice and continues after the conclusion of the engagement. It does not prevent us from referring, in general terms, to the types of engagements we undertake, without identifying the client or the specifics of the work.

We ask that you treat the content of our written deliverables — including review documents, reflection notes, and session summaries — as internal documents, not for distribution beyond the principal recipients without our prior knowledge.

Where you share with us information that is commercially sensitive or that relates to third parties, we will handle it with the same care we apply to your own information. We will not use such information for any purpose beyond the engagement for which it was provided.

Written deliverables prepared by Suria Insight in the course of an engagement — including review documents, reflection notes, and session summaries — are provided for your use as the client. Upon receipt of full payment, you hold a non-exclusive licence to use these documents within your organisation for the purposes for which they were prepared.

The methodologies, frameworks, and analytical approaches we apply remain the intellectual property of Suria Insight. You may not reproduce, sell, or make available to third parties any proprietary material that forms part of our work product, without our written consent.

Where you provide us with your own documents, data, or materials to support an engagement, these remain your property. We will use them solely for the purpose of the engagement and will return or destroy them upon request at the conclusion of the work.

Our advisory services involve the exercise of judgment in conditions of uncertainty. We commit to applying our considered experience and care to every engagement. We cannot, however, accept responsibility for decisions made by you or your organisation on the basis of our advice, or for outcomes that arise from factors beyond our reasonable observation.

To the extent permitted by Malaysian law, our liability to you in connection with any engagement shall not exceed the total fees paid by you for that engagement. This limitation applies whether any claim arises in contract, negligence, or otherwise.

Nothing in these terms limits our liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable law.

We carry professional indemnity insurance appropriate to the nature of our practice. Details of our coverage are available on reasonable request.

Either party may bring an engagement to a close by giving fourteen days' written notice. Where an engagement is terminated by the client before completion, fees for work already undertaken will be due and payable. We will invoice for work completed to the date of termination, calculated on a proportionate basis.

We reserve the right to withdraw from an engagement with immediate effect in the event of a material breach of these terms, non-payment of fees, or circumstances that make it impossible or inadvisable for us to continue the work in good conscience. In such cases, fees for work already completed remain due.

For the Sole-Founder Sounding Session, the six-month arrangement may be ended by either party with one month's notice. Sessions that have already been invoiced and paid are not refundable. Sessions not yet invoiced will not be charged.

On conclusion of any engagement, whether by completion or early termination, we will return or destroy client-provided materials as requested and confirm the end of our advisory relationship in writing.

These terms are governed by and shall be construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with an engagement shall, in the first instance, be referred to a direct conversation between the parties, with the aim of reaching a resolution without recourse to formal proceedings.

Where direct resolution is not achievable within thirty days of a dispute being raised in writing, the parties may refer the matter to mediation under such framework as they mutually agree. We regard this step as preferable to litigation in most circumstances, and we will engage with it in good faith.

If a dispute cannot be resolved through the above means, both parties submit to the non-exclusive jurisdiction of the courts of Malaysia.

We may update these terms from time to time to reflect changes in our practice, legal requirements, or the scope of our services. When we do so, we will revise the "last updated" date at the head of this document.

Material changes will be communicated directly to clients with active engagements before they take effect. For prospective clients, the version published on our website at the time of engagement commencement shall apply.

Your continued engagement with us following notification of a change constitutes your acceptance of the revised terms.

Questions about these terms, or about any aspect of engaging with Suria Insight, are welcome. We prefer to address uncertainties before an engagement begins rather than after.